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Should I switch Suppliers?

Points to Consider Prior to Switching

  1. Existing supplier – first check with the existing supplier to see if they can offer a better deal.
  2. Price – to most consumers, the price of their supply of gas and electricity is the most important factor in deciding which supplier to use.
  3. Standing charges – the lower the standing charge the higher the unit cost may be. If the consumer is a low user then the low or no cost standing charge with a higher unit price might be more suitable. Check the amount of any prepayment meter standing charge.
  4. Payment methods – some of the advertised savings are calculated not only on the basis of switching suppliers but also the payment method. It may be worth exploring a cheaper payment option with the existing supplier. It is important that the payment method is appropriate for the individual’s circumstances and meets their needs.
  5. Tariff types – there are a number of tariffs available and it is best to select one that suits the needs of the consumer.
  6. Contract – find out if the existing contract or the new contract contains any penalty fees for exiting early.
  7. Exit fees – check with the current supplier to see if there is a penalty for cancelling the current contract. This is more likely to be the case with a fixed term contract. Following the implementation of Ofgem’s Retail Market Review exit fees can only apply to fixed term contracts.
  8. Performance and complaints – it is worth considering the supplier’s record with regard to these areas. League tables of suppliers’ performance can be found on the Citizens Advice consumer service website.
  9. Propositions – be aware that suppliers use ‘propositions’ as sales tools. This is an offer used to induce a new customer into a contract. Some suppliers offer vouchers and other incentives for remaining with the company for a fixed period of time.
  10. Supplier flexibility – the consumer may want to change their payment method or some other aspect of their supply. For example, changing a prepayment meter for a credit meter, some suppliers may be more willing to help with this than others. It is worth asking about this.
  11. Tenancy arrangements – check with landlord (private rented or social housing) to find out if tenancy arrangements affect switching. See the Ofgem factsheet, ‘Tenants’ Energy Rights Explained’, available at: https://www.ofgem.gov.uk/ofgem-publications/83161/tenancyrightsfactsheetenglishweb.pdf
  12. Warm Home Discount Scheme – check if the consumer is entitled to an electricity discount under the supplier’s Broader Group qualifying criteria.

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3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EW
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