We currently offer a 5% discount to adult social care customers if they pay for their care by Direct Debit. The scheme was introduced in 2016 to try to incentivise take up of Direct Debits. At that time the council wanted more people to pay by direct debit as it was considered the most economic way of collecting contributions and of enabling the council to spend more on care itself rather than administration costs. It was also considered to be the most convenient payment method for most people, and the Council felt that offering the discount would increase take up.
Why we are consulting
The Council is proposing to remove the discount scheme and would like your views.
You are welcome to provide contact details if you are effected by this change, or would like to discuss this in more detail. You can also contribute anonomously.
Closes 12 Feb 2021
Opened 20 Nov 2020
0800 358 0228