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Fuel Suppliers: Priority Service Register

As part of their licence obligations domestic gas and electricity suppliers must offer special services to customers who are of state pension age, disabled, suffering from a chronic illness or have a visual or hearing impairment. The Priority Service Register is available from all electricity and gas suppliers and among the services on offer are:

  •  Password scheme
  •  Bills available in large print and Braille as well as talking bills
  •  Meter reading service
  •  Meters moved to an accessible location for free (if possible)
  •  Controls and adapters for appliances
  •  Bill nominee scheme
  •  Priority in an emergency, this could include providing alternate heating and cooking facilities in the event of disconnection
  •  Free annual gas safety check (subject to additional qualifying criteria)
British Gas Priority Services Register

Tel: 0800 072 8625 or 0800 294 8064 for Pay As You Go customers

EDF Priority Services Register

Tel: 0800 269 450 or minicom 0800 096 2929

E.ON Priority Service Register

Tel: 0800 051 1480

npower The Warm Response Service

Tel: 0808 172 6999 (free from most landlines)

ScottishPower Priority Services Register

Tel: 0800 027 1122 (from landline)

SSE Careline

Tel: 0800 622 838 or textphone 0800 622 839

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EN
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station – Elephant & Castle

Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45