As part of their licence obligations domestic gas and electricity suppliers must offer special services to customers who are of state pension age, disabled, suffering from a chronic illness or have a visual or hearing impairment. The Priority Service Register is available from all electricity and gas suppliers and among the services on offer are:

• ï‚· Password scheme
• ï‚· Bills available in large print and Braille as well as talking bills
• ï‚· Meter reading service
• ï‚· Meters moved to an accessible location for free (if possible)
• ï‚· Controls and adapters for appliances
• ï‚· Bill nominee scheme
• ï‚· Priority in an emergency, this could include providing alternate heating and cooking facilities in the event of disconnection
• ï‚· Free annual gas safety check (subject to additional qualifying criteria)