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Distribution Network Operators: Priority Service Register

The Distribution Network Operators (DNOs) are responsible for the safe delivery of electricity through the electricity network. The individual consumer’s supplier bills them for the electricity they use and is responsible for the meter; this not the role of the DNOs. The DNOs provide support for their vulnerable customers via their Priority Service Register.

DNOs offer support to certain categories of customer, for example:

  •  customers who are older, disabled or suffer from a medical condition and who depend on electricity for medical equipment or other medical needs (e.g. kidney dialysis and oxygen concentrators);
  •  customers who have special communication needs and may wish to receive or provide information by alternative methods, for example, those who are blind, partially sighted or have a hearing impairment;
  •  customers who may be vulnerable due to their age, disability or chronic medical condition but who do not rely on electricity for medical needs or have special communication needs.

Examples of the additional support they can offer qualifying customers:

  •  will let them know in advance of a planned interruption to their electricity supply;
  •  will provide them with a special telephone number so they can get straight through to a person if they have a power cut;
  •  where possible, keep them informed if they tell them they have lost their electricity supply;
  •  will work with the oxygen providers to provide assistance during longer power cuts;
  •  may in the event of an emergency share their information with other responding agencies.

The table below can be used to identify the relevant DNO to check if a consumer qualifies for their DNO’s Priority Service Register.

 

Area Company General Enquiries Number
North Scotland Scottish & Southern Energy Power Distribution 0800 048 3515
Central and Southern Scotland SP Energy Networks 0330 101 0444
North East England Northern Powergrid 0845 070 7172
North West Electricity North West 0800 195 4141
Yorkshire Northern Powergrid 0845 070 7172
Midlands Western Power Distribution 0800 096 3080
Eastern England UK Power Networks 0845 601 4516
South Wales Western Power Distribution 0800 096 3080
Southern England Scottish & Southern Energy Power Distribution 0845 026 2554
London UK Power Networks 0845 601 4516
South East England UK Power Networks 0845 601 4516
South West England Western Power Distribution 0800 096 3080
North Wales, Merseyside and Cheshire and North Shropshire SP Energy Networks 0330 101 0444

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