Complaints

Why complain?

Our guide will help you:

identify whether you have grounds for a complaint.

  • Help you plan what outcomes you would like from your complaint.
  • Identify who is offering the service and who is responsible for the service provided.
  • Identify who you should try to contact and by which method.
  • Understand complaints procedures, service agreements and any constrictions on why you can not complain.

We can also advise on how to get missing information which might help your case, and advise on other help that might be available to you if your issue can not be resolved.

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EN
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station – Elephant & Castle

Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45