Our guide will help you:

identify whether you have grounds for a complaint.

• Help you plan what outcomes you would like from your complaint.
• Identify who is offering the service and who is responsible for the service provided.
• Identify who you should try to contact and by which method.
• Understand complaints procedures, service agreements and any constrictions on why you can not complain.

We can also advise on how to get missing information which might help your case, and advise on other help that might be available to you if your issue can not be resolved.