Typically a complaint could be about:
The council will try to resolve the complaint at that first point of contact. If it is not possible to resolve the complaint quickly or if it is clear that the matter needs to be formally investigated the complaint will be referred to the relevant department for a Local Resolution investigation (LR)
Phone: Customer Services on 020 7525 3977
In person: Visit one of the Southwark Council customer service centres:
My Southwark Service Point, 376 Walworth Road, London SE17 2NG
‘The Blue’, 11 Market Place, Southwark Park Road, London SE16 3UQ
If you are not satisfied with the response to your complaint, you can approach the LGO.
The LGO is independent of the council, and investigates complaints about councils and adult social care providers (such as care homes).
Since 1 October 2010 the LGO has powers to deal with complaints from people who self fund or arrange their own personal adult social care.
The LGO’s role means that adults who arrange and pay for their own care, or have a personalised budget, will have the same access to the independent complaints service as those people who have had their care arranged and funded by local authorities.
For more information about the LGO service, visit http://www.lgo.org.uk/ or call 0300 061 0614.
Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).
Nearest Railway Station – Elephant & Castle
Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45