Complaints

Have you had difficulties raising concerns about personalised services, services bought with direct payments, care agencies, health services, social services or local support organisations?

Why complain?

Southwark Carers have produced a step by step guide to complaining and raising concerns about services for carers.

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Issues with the Carers Centre

Though we strive to offer the best possible service for carers in everything we do, sometimes you may wish to complain about our services or support received.

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Issues with Council Services

Sometimes you may face problems with services that are being arranged by the council. Please find below details about the best ways to raise a complaint.

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Council tax and benefits complaints

If you are unhappy with the quality of Southwark Council’s service, or in the way they dealt with your claim or enquiry, you can make a complaint.

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Complaints about Health Services

If you want to make a complaint about a hospital, district nurse or some Mental Health services, you will need to contact that hospital directly as each hospital has their own process.

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Issues with Respite Services

Sometimes you may face problems with carers who have been employed to help you with your care role.

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Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EN
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station – Elephant & Castle

Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45