Have you had difficulties raising concerns about personalised services, services bought with direct payments, care agencies, health services, social services or local support organisations?
Why complain?
Southwark Carers have produced a step by step guide to complaining and raising concerns about services for carers.
Though we strive to offer the best possible service for carers in everything we do, sometimes you may wish to complain about our services or support received.
Sometimes you may face problems with services that are being arranged by the council. Please find below details about the best ways to raise a complaint.
If you want to make a complaint about a hospital, district nurse or some Mental Health services, you will need to contact that hospital directly as each hospital has their own process.