Shelter Southwark Housing Advice

If you have an emergency housing problem, you can visit for advice online, or call Shelter’s free* housing advice helpline on 0808 800 4444; Monday to Friday, 8am–8pm or Saturdays and Sundays, 8am–5pm.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.

We campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Who we are
A Southwark-based service offering free
and independent advice and support for
people needing help to access safe, secure
and affordable housing.
How we can help you

The service we can offer includes:
â–  Practical help to keep your tenancy
â–  Support to liaise with Southwark Council regarding your case
â–  Help accessing legal services
â–  Help finding additional support services
â–  Support to resolve problems with your landlord
â–  Support finding a suitable new home

If you would like to speak to someone, come to one of our drop-in sessions on Mondays and Wednesdays 10am to 1pm. Drop-in sessions are first come, first served so you are advised to arrive as early as possible.

We are based in the ground floor reception area of Southwark Council’s Housing Solutions Service, 25–27 Bournemouth Road, Peckham, SE15 4UJ.

Alternatively, if you would like to speak to someone about booking an appointment, you can email us at

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EW
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station: Elephant & Castle

Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45