NHS 111 survey – have your say!

Have you, or someone you know, used the NHS 111 service? If so, we need your help.

Clinical Commissioning Groups (CCGs) across south east London are planning to re-procure NHS 111 services soon as the contracts are coming to an end.

We’re keen to improve the NHS 111 service and have been working with patients in Southwark to discover what works well, and what could work better. Patient feedback will help us to improve the service and your feedback could directly influence the details in the NHS 111 contract.

Earlier this year, we held a patient workshop for people from across south east London who told us what they thought of the service and how it could improve. Now we’re promoting a survey for patients via our website, social media and the media, as well as via patient focus groups. Many thanks if you’ve already filled in the survey or attended the workshop.

The deadline for this survey is 11 September 2015 and we’re keen to get responses from as many people as possible.

Complete the survey online at

Alternatively, if you’d like to request a printed copy, please contact Gillian Ashton on 020 3049 4163 or

We’re also holding a workshop for patients from across south east London to help us work out details of the contract. This will be at NHS offices in Lower Marsh, Waterloo on Monday 14 September from 11am to 3pm. If you’re interested in attending, please contact Gillian using the details above.

Please tell your friends, family and neighbours about this survey and workshop as we’d like as many people as possible to tell us their views.

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EW
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station: Elephant & Castle

Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45