Planned changes to Dial-a-Ride application process

Please find a consultation document attached which explains changes we are planning to make to TfL’s Dial a Ride application process. The changes include:

A new application form which would ask for more information than the current form about an applicant’s health, disability and barriers to travel (below)

The introduction of application mobility assessments by qualified assessors such as those already happening for some Taxicard services

Partially sighted applicants would automatically qualify for membership as well as those who are registered blind

The changes are being designed to ensure our limited Dial-a-Ride services are available for those who need them most.

We would like your views on the following areas. Please let us know by 15 April 2011:

The possibility of any additional criteria that could be used to establish automatic service eligibility

Any additional measures we could take to make the application process easier

Any ways the form could be made easier to complete

We are sending this consultation to key stakeholders who represent possible future applicants of Dial-a-Ride including London Borough authorities, representative disability and older people’s organisations and mobility forums. The consultation documents are available in audio format and on our website Also see for more information about the service and a copy of the current form.

Dial a Ride Consultation Document

Draft Dial a Ride Application Form

Yours sincerely

Peter Bradley
Head of Consultation & Engagement
Transport for London
Surface Transport Communications
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