NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services. You canÂ call 111Â when you need medical help fast but itâ€™s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111Â is nowÂ available in the following areas:
NHS 111 is available 24 hours a day, 365 days a year. CallsÂ are freeÂ from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GPÂ or local pharmacistÂ in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-doctors, a walk-in centreÂ or urgent care centre, a community nurse, an emergency dentistÂ or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulanceÂ one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
If you have difficulties communicating or hearing, you canÂ use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They willÂ talk back what you’ve typed to the NHS 111 adviser and, in return, type back the adviserâ€™s conversation, so you can read it on your textphone’s display or computer.
Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).
Nearest Railway Station: Elephant & Castle
Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45