Need information or advice in Southwark? Call Riverside.

Talk to the Southwark Information, Advice and Access Service, a new advice helpline run by Riverside ECHG.

Our dedicated team of advisors can refer you to a range of services in Southwark to assist your needs. We offer the Southwark Information, Advice & Access service to:

  • Older people
  • Carers
  • Professionals
  • Adults with: mental health problems; substance misuse; learning difficulties; physical disabilities; and sensory impairment.

We accept referrals from other services, from GPs, social services, carers and neighbours.


Opening hours:

Open 8am to 8pm, 7 days a week (including bank holidays except Christmas).

Advisors can be contacted via 0345 155 9033 or 0845 155 9033, or email

We aim to respond to enquiries within 24 hours.


What we offer

Our information team can advise you on a wide range of welfare, social and health-related issues, including:

  • support to make choices about your needs
  • community activities
  • welfare benefits
  • money matters
  • budgeting
  • health and wellbeing
  • debt advice
  • screening for FACS eligibility
  • aids & adaptations
  • housing advice
  • consumer advice.


About Riverside echg

All our staff are CRB checked, trained in all aspects of housing and support services. Our focus is to deliver information & advice that support you to live independently in Southwark. We promote indpendent living and deliver innocative and community based services throughout the UK.

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EW
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station: Elephant & Castle

Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45