To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

Who can receive extra support?

• If you are of pensionable age
• If you rely on medical equipment
• If you have a disability
• If you have children under five in your household
• If you need extra support for a short time period (e.g. you are recovering from medical treatment)
• Any other case that you would like us to consider

See a full list here

What help should I expect to get?

• A priority number that you can call 24 hours a day
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Click here to find out more about free support

If viewing on a mobile click here

You can also call: 0800 169 9970