Need free support during a power cut?

Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s UK Power Network’s job to get your power back on. Their engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

Who can receive extra support?

  • If you are of pensionable age
  • If you rely on medical equipment
  • If you have a disability
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. you are recovering from medical treatment)
  • Any other case that you would like us to consider

See a full list here

What help should I expect to get?

  • A priority number that you can call 24 hours a day
  • A dedicated team who will contact you to keep you updated during a power cut
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Click here to find out more about free support

If viewing on a mobile click here

You can also call: 0800 169 9970

Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EW
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station: Elephant & Castle

Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45