Carers should not be expected to take on the whole burden of caring withoutÂ practical support. Services that are brought to people in their own homes canÂ make a great difference. Community care services include a range of help forÂ carers and cared for people, such as adaptations and equipment in the home,Â home care, respite care, meals at home, day care etc.
The local authority, Southwark Council is responsible for organisingÂ community care services in the borough. The actual services may be providedÂ by social services, the health service, voluntary agencies or private businesses.
The first step to receiving services is to contact the relevant service. If youÂ are not sure of which service you need, call Southwarkâ€™s Health & SocialÂ Care call centre. A social worker should offer to carry out a Community CareÂ Assessment (focussing on the person you care for) and their needs and aÂ Carersâ€™ Assessment (focussing on you) to determine your needs.
Following the assessment(s), social services produce an individually-tailoredÂ Care Plan. Make sure you receive a copy. The Care Plan details:
Alternatively, you may be eligible to receive Direct Payments inÂ order to select and buy support services yourself.
Alarm schemeÂ – An alarm system for people at risk of medical emergencies when alone this isÂ worn around the neck and can be used to contact the emergency services orÂ named persons.
Incontinent laundry schemeÂ – A laundry collection and delivery service for people who are incontinent.
Home adaptationsÂ – Adaptations to your home could include the provision of handrails andÂ stairlifts or the widening of doors for wheelchair access.
Home care serviceÂ – Home care workers can help with personal care tasks such as washing,Â dressing, using the toilet and preparing breakfast. They may also be able toÂ help with cleaning, cooking, laundry, collecting benefits and paying bills.
The type and frequency of home care provided is decided as part of the Outcome BasedÂ Assessment.
If you are dissatisfied with any aspect of a home care service you shouldÂ raise it in the first instance with your social worker and the manager of theÂ organisation providing the service. It is often more effective to put anyÂ requests or complaints in writing. If this does not resolve the situation youÂ should contact the Social Services Complaints Officer Southwark Carers canÂ assist in pursuing a complaint on your behalf.
The Care Quality Commission also investigates any complaints about careÂ services. The CQC regulate, inspect and review all adult social care services inÂ the public, private and voluntary sectors in England.
Independent personal care
Some disabled people arrange and manage their own home careÂ independently using Direct Payments from social services. The option toÂ receive Direct Payments is made at the discretion of the local authority as partÂ of the assessment process.
Southwarkâ€™s Adult Therapy Team is made up of Physiotherapists,Â Occupational Therapists and Speech and Language Therapists. Together theyÂ offer advice, information, treatment and support with:
These schemes use volunteers to visit people and help out with shopping,Â practical tasks or just sitting with the person you look after. OrganisationsÂ running such schemes in Southwark include Age Concern and LinkAge Southwark
Dealing with different organisations and departments in order to ensure youÂ receive the right services can be complex and daunting. An advocate can helpÂ by letting you know your rights and the choices available to you, and makingÂ sure your voice is heard.
Southwark Carers have an advocacy service for specifically designed to assistÂ carers
Cambridge House Advocacy is another organisation that can help the personÂ you care for get what they need from community care.
NHS Southwark CCG is the organisation responsible for delivering primary careÂ services in Southwark. It covers family doctors (GPs), community and practiceÂ nurses, community therapists and dentists.
Secondary care services in Southwark, such as hospital treatment, areÂ provided by a number of NHS Trusts, e.g. Guyâ€™s and St Thomasâ€™ Hospital NHSÂ Trust and South London and Maudsley NHS Trust.
Many people need help and support at home when they are discharged fromÂ hospital. Others may decide they need to move to a residential or nursingÂ home. Before patients leave hospital their future care should be carefullyÂ planned.
A social worker from Southwarkâ€™s Hospital Discharge Team should come toÂ the ward and carry out a Community Care Assessment. The assessment shouldÂ involve the carer, nurse, doctors and therapists in planning the post-dischargeÂ care.
A care plan should be drawn up before the patient is discharged so thatÂ services are in place as soon as the patient gets home. The patient and carerÂ can ask to have a written copy of this plan.
When placement in residential care is necessary after leaving hospital it isÂ arranged by the hospital social work team.
PALS – Patient Advice and Liaison Service. The PALS teams provide support,Â information and help on any aspect of NHS services to patients, their familyÂ and carers.
Healthwatch Southwark exists to give people in Southwark a stronger voiceÂ in the health and social care services provided and planned for them.
Everything you need toÂ know about getting andÂ using direct payments – aÂ book explaining directÂ payments for the caredÂ for person. Contact theÂ Disability Rights UK
Contact NHS 111 for details on medicalÂ conditions and queriesÂ about NHS services locally orÂ nationally -Â 0845 46 47
Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).
Nearest Railway Station: Elephant & Castle
Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45