Home Energy Advice

Getting the best from your energy supplier

Whoever you buy your gas and electricity from, you need to make sure you are getting a good deal...

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Understanding your gas or electricity bill

If you don’t know what all the numbers on your electricity and gas bills mean, don’t worry, you’re not alone.

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Payment Options – How and where to pay

There are a number of different ways you can pay your gas or electricity bill, and a number of different places you can do it.

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Tariff Options

According to Ofgem, switching supplier could save you £130 per year, and more than this if you’re on your supplier’s standard or default tariff.

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Identifying your fuel supplier

Knowing who provides your gas and electricity allows you to compare and contrast offers to make sure you get the best deals.

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Should I switch Suppliers?

How much you can save by switching energy suppliers depends on a number of factors. These include how much energy you use...

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Switching Process

To switch energy suppliers, you only need your postcode, a recent energy bill and about 10 minutes.

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Circumstances When Switching May Not Be Possible

There are many myths about switching, this page looks into the circumstances when Switching may not be possible

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Smart Metering and Switching

Smart meters are the next generation of gas and electricity meters and they can offer a range of intelligent functions.

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Energy Suppliers’ Contact Details

There are hundreds of providers in the market, many will be able to offer better deals that the traditional 'big 6' suppliers.

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Help for Off-Gas Consumers

Off-grid communities who use heating oil can save money on their fuel by joining or setting up heating oil buying groups.

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The Warm Home Discount Scheme

The Warm Home Discount scheme is funded by energy suppliers and provides financial support to vulnerable consumers by offering a discount.

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The Energy Company Obligation (ECO)

The Energy Company Obligation (ECO) is split into three separate obligations and is delivered by the fuel suppliers.

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Fuel Suppliers: Priority Service Register

As part of their licence obligations domestic gas and electricity suppliers must offer special services to vulnerable customers

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Distribution Network Operators: Priority Service Register

The Distribution Network Operators (DNOs) provide support for their vulnerable customers via their Priority Service Register.

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Find us

Southwark Carers
3rd Floor, Walworth Methodist Church,
54 Camberwell Road, London, SE5 0EN
View map and directions

Contact us

020 7708 4497

Find us

Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).

Nearest Railway Station – Elephant & Castle

Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45