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Disabled passengers ‘treated unacceptably’ at four UK airports

Disabled passengers are being treated unacceptably at four major UK airports, the aviation watchdog has said.

The Civil Aviation Authority (CAA) assessed all airports in Britain, with London Gatwick, London Stansted and Birmingham airports told they needed to improve accessibility for disabled passengers.

Manchester was the only airport to receive a “poor” rating. Some passengers on incoming flights were left waiting on planes for more than an hour before assistance arrived.

London Heathrow, the UK’s busiest airport, was one of 26 classified as “good” or “very good” this year. It was among four rated “poor” last year.

Disability charities welcomed the improvements made in recent months but expressed concern that several of the largest airports were continuing to fail on accessibility.

Last year the BBC’s security correspondent, Frank Gardner, was left on an easyJet flight after all other passengers had disembarked and special assistance staff failed to turn up at Gatwick airport. More

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