You can also send a complaint viaÂ post to:
The Complaints Manager,Â Southwark Council,Â PO Box 68763,Â LondonÂ SE1P 4DJ
If you are unhappy with the initialÂ response to your complaint, you canÂ escalate your complaint through theÂ corporate complaints process.
The council has a complaintsÂ policy place to ensure there is aÂ consistent approach to complaintsÂ across the council and that allÂ complaints are treated seriously andÂ sympathetically and resolved at theÂ earliest possible stage.
Make a complaint about the serviceÂ you are unhappy with
Make a complaint via the onlineÂ complaints form, email firstname.lastname@example.org, call the customerÂ service centre on 020 7525 0042 orÂ visit a one stop shop.
Your complaint will beÂ acknowledged within three workingÂ days, fully investigated by theÂ business unit, and you will receiveÂ a full written response within 15Â working days.
If you remain unhappy you can takeÂ the matter further.
Complain direct to the customerÂ resolution unit who will investigateÂ independently.
If youâ€™re unhappy with theÂ complaint response you received,Â you can contact the CustomerÂ Resolution Unit with a summary ofÂ your dissatisfaction.
The review team within the unit willÂ then look at how your complaintÂ was dealt with at the initialÂ stage and carry out a further fullÂ investigation.
Your complaint will beÂ acknowledged within three workingÂ days and the team has up to 25Â working days to respond to you. InÂ some cases this may take longer andÂ if so you will be informed via post ifÂ there are any delays in investigatingÂ your complaint.
To contact the Customer ResolutionÂ Unit email CCU@southwark.gov.uk,Â telephone 0207 525 2209, or writeÂ to Customer Resolution, PO BOXÂ 64529, London, SE1P 5LX.
This is the final stage of theÂ complaints procedure.
If you are unhappy with the wayÂ Southwark Council have handledÂ your complaint upon completion ofÂ the stage three investigation, youÂ can contact the local governmentÂ ombudsman or the housingÂ ombudsman.
The housing ombudsmanÂ considers complaints madeÂ about local authority services inÂ their role as landlords whilst theÂ local government ombudsmanÂ investigates complaints about mostÂ other local authority services. YouÂ will need to contact an MP or localÂ Councillor in order to progressÂ your complaint to the housingÂ ombudsman.
This is a free, independent serviceÂ that investigates complaints againstÂ councils. You can complain to theÂ ombudsman at any time but theyÂ will only usually investigate if youÂ have already been through yourÂ local authorityâ€™s own complaintsÂ procedure.
Nearest tube: Elephant & Castle underground station (Northern and Bakerloo lines).
Nearest Railway Station: Elephant & Castle
Buses from Elephant and Castle: ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45