Complaints about GP’s, dentists or pharmacies need to be sent to NHS England:
Mail: NHS England, PO Box 16738, Redditch, B97 9PT
Tel: 0300 311 22 33.
Healthwatch Southwark has useful advice and resources about how to complain about NHS Services.
Email: info@healthwatchsouthwark. co.uk
Tel: 020 7358 7005.
NHS Southwark CCG
Southwark CCG Patient Advice and Liaison Service (PALS)
Tel: 0800 456 1517
In Southwark there are 3 main hospitals each have their own complaints procedure.
King’s Patient Advice and Liaison Service (PALS)
Monday to Friday, 9am to 5pm.
On the ground floor of Hambleden Wing, near the main entrance on Bessemer Road.
Tel: 020 3299 3601
Patient Advice and Liaison Service, King’s College Hospital, Denmark Hill, London SE5 9RS
Guys and St Thomas’ Hospital Patient Advice and Liaison Service (PALS)
Monday to Friday, 10am to 4pm.
Knowledge and Information Centre (KIC), ground floor, North Wing.
Monday to Friday, 10am to 12pm and 2pm to 4pm.
Ground floor of Tower Wing, near main reception.
Tel: 020 7188 8801 or 020 7188 8803
By Post: PALS, c/o KIC Ground floor, North Wing, St Thomas’ Hospital Westminster Bridge Road, London SE1 7EH
South London and Maudsley Patient Advice and Liaison Service (PALS)
Tel: 0800 731 2864
If you need help and support in the complaints process The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).
The NHS Complaints Advocacy Service is:
Helpline: 0300 330 5454
Textphone: 0786 002 2939
NHS Complaints Advocates by completing a simple enquiry form that will go directly to the team in your area.
An advocate will contact you within 5 days to discuss your situation.
The Health Service Ombudsman can carry out independent investigations into complaints made about poor treatment or service provided through the NHS.
This is the final stage of the NHS complaints process and it would normally be expected that the organisation you are complaining about has had the opportunity to respond to your concerns.
To make a complaint about the NHS in England, download a complaint form which gives all the information
you need to make a complaint to the Ombudsman or call 0345 015 4033 to request a copy.
The first stage of the investigation will involve the PCHO contacting the organisation you wish to complain about to ensure that it has completed the local complaints process.
Once a complaint has satisfied preliminary checks, they then move on to investigate it.
The PCHO will talk to the organisation you’re unhappy about.
In other cases, they will carry out an investigation and look in detail at what’s happened.
Every complaint is different and the steps we take in our investigation will vary.
If the PCHO find that the organisation have done something wrong that needs to be put right, they’ll work with them to get that done.
This could mean acknowledging their mistake, apologising, paying compensation and/or preventing the same mistake happening again.
Nearest tube – Elephant & Castle underground station (Northern and Bakerloo lines).
Nearest Railway Station – Elephant & Castle
Buses from Elephant and Castle – ask bus driver for Burgess Park. Bus numbers: 12, 171, 148, 176, 68, 484, 42, 40, 45